Privacy Policy

Effective Date: October 2026

At Kate's Brisbane Boutique, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, interact with our services, or make a purchase, as well as how we use, store, and protect that information.

By accessing or using our website, you acknowledge and accept the practices described in this Privacy Policy.

1. Information We May Collect

When you browse our website, certain information may be collected automatically. This information helps us understand how visitors use our website and allows us to improve your overall shopping experience.

This may include:

  • Your IP address

  • Browser type and version

  • Device type and technical information

  • Time zone and general location information

  • Pages and products you visit

  • How you interact with our website

  • The website or source that referred you to us

We may also collect information that you provide directly when you:

  • Place an order

  • Create an account

  • Contact us

  • Sign up for our newsletter or other communications

  • Participate in promotions or other website activities

Depending on how you interact with us, this information may include:

  • Full name

  • Email address

  • Telephone number

  • Billing information

  • Delivery or shipping address

  • Order details

  • Payment information

Payment information is handled through secure third-party payment providers and is processed in accordance with their applicable security and privacy practices.

2. How We Use Your Information

We use the information we collect for legitimate business and customer-service purposes, including to:

  • Process and fulfil your purchases

  • Arrange delivery of your orders

  • Provide order confirmations and shipping updates

  • Respond to questions and customer support requests

  • Maintain and improve our website

  • Improve our products and services

  • Understand how customers interact with our website

  • Detect and help prevent fraudulent or unauthorised activity

  • Maintain the security of our website and services

  • Send promotional or marketing communications where permitted by Australian law and, where required, with your consent

We only use personal information for purposes that are reasonably connected to the operation of our business and the services we provide.

3. Cookies and Similar Technologies

Kate's Brisbane Boutique may use cookies and similar technologies to make our website function properly and to understand how visitors use our online store.

Cookies may be used to:

  • Remember your preferences

  • Keep items in your shopping cart

  • Improve website functionality

  • Understand website traffic and visitor behaviour

  • Measure the performance of marketing campaigns

  • Help us improve the customer experience

You can manage or disable cookies through your web browser settings. Please be aware that disabling certain cookies may affect the functionality of some parts of our website.

4. When We Share Your Information

We do not sell or rent your personal information to third parties.

In certain circumstances, we may need to share limited information with trusted service providers that help us operate our business. These may include:

  • Payment processing companies

  • Shipping and delivery providers

  • Website hosting and technology providers

  • Analytics services

  • Marketing and advertising providers

  • Customer service and communication platforms

These providers only receive information that is reasonably necessary for them to perform the services they provide to us.

Where appropriate, we take reasonable steps to ensure that service providers handle personal information securely and in accordance with applicable Australian privacy requirements.

5. Your Privacy Rights

Kate's Brisbane Boutique aims to handle personal information in accordance with applicable Australian privacy laws.

Customers in Australia may have privacy protections under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

Depending on your circumstances and applicable law, you may have the right to:

  • Request access to personal information we hold about you

  • Ask us to correct information that is inaccurate or incomplete

  • Withdraw your consent to certain marketing communications

  • Ask how your personal information is collected or used

  • Raise a concern or make a privacy complaint

If you would like to exercise a privacy right or have a question about how we handle your information, please contact us at:

info@katesbrisbaneboutique.com

We will review and respond to privacy enquiries within a reasonable period and within any timeframe required by applicable Australian law.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information when necessary to:

  • Complete and manage your orders

  • Provide customer support

  • Maintain business and transaction records

  • Comply with legal, accounting, or tax requirements

  • Resolve disputes

  • Detect or prevent fraud and misuse

  • Protect our legal rights

When personal information is no longer reasonably required, we take appropriate steps to securely delete it or remove identifying information, where appropriate.

7. Protecting Your Information

We take reasonable technical and organisational measures to help protect your personal information from unauthorised access, alteration, loss, misuse, or disclosure.

We work with trusted service providers and use appropriate security practices where possible.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

8. International Processing of Information

Some of the third-party services we use to operate our business may store or process information outside Australia.

Where personal information is transferred or processed internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that your information continues to receive appropriate protection under applicable Australian privacy requirements.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children under the age of 18.

If we become aware that we have unintentionally collected personal information from a person under the applicable age, we will take reasonable steps to review and remove that information where appropriate.

If you believe that a child has provided us with personal information, please contact us at:

info@katesbrisbaneboutique.com

10. Updates to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes to our business, website, services, technology, or applicable Australian legal requirements.

When changes are made, the updated version will be published on this page together with the revised effective date.

We encourage you to review this page from time to time so that you remain informed about how we handle personal information.

11. Contact Us

If you have any questions about this Privacy Policy, would like to request access to your personal information, or have a privacy-related concern, please contact us.

Kate's Brisbane Boutique

Email: info@katesbrisbaneboutique.com

We will make reasonable efforts to review and respond to your enquiry as promptly as possible.