Shipping Policy

Effective Date: October 2026

At Kate's Brisbane Boutique, we want your shopping experience to be simple and convenient from the moment you place your order until your parcel arrives at your door.

We currently offer FREE Standard Shipping on all orders within Australia, with no hidden shipping fees and no minimum purchase required.

Processing & Delivery

Order Processing

1–2 Business Days

Shipping Time

7–12 Business Days

Estimated Total Delivery

8–14 Business Days

Orders are processed Monday to Saturday.

Orders placed after 5:00 PM (AEST) will generally be processed on the next business day.

Please note that delivery estimates are provided as a guide and may vary depending on your location, the shipping carrier, and circumstances outside our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number to follow the progress of your parcel until it reaches you.

Please allow approximately 24–72 hours after dispatch for tracking information to become available or update in the carrier's system.

Shipping Origin

To provide our customers with a carefully selected range of products at competitive prices, we work with trusted manufacturing and fulfilment partners.

Depending on product availability, your order may be shipped from one of our international fulfilment centres before being transferred to a trusted delivery partner for final delivery within Australia.

Every order is prepared and checked before dispatch to help ensure that your items meet our quality standards.

Shipping Partners

We work with reliable shipping and delivery providers to help ensure that orders are transported safely and efficiently throughout Australia.

Depending on your location and the products included in your order, your parcel may be delivered by Australia Post or another trusted local or national carrier.

Delivery Delays

We always do our best to ensure your order arrives within the estimated delivery timeframe. However, occasional delays can occur due to circumstances outside our control.

These may include:

  • High order volumes

  • Public holidays

  • Severe weather conditions

  • Carrier or transportation delays

  • Remote or regional delivery locations

  • Unexpected logistical disruptions

If your order experiences a significant delay, we recommend checking your tracking information for the latest delivery updates.

Remote & Regional Areas

Deliveries to remote and regional areas of Australia may require additional transit time compared with metropolitan locations.

Any available updates regarding your delivery will normally be reflected in your tracking information.

PO Box Deliveries

We are happy to deliver to PO Box addresses where this service is supported by the selected shipping carrier.

Please ensure that your delivery details are entered correctly during checkout to avoid unnecessary delivery delays.

Customs & Duties

For orders delivered within Australia, customers are not expected to pay additional customs duties or import fees as part of the standard delivery process described in this policy.

If additional charges are ever applicable to a particular order, we will provide relevant information where reasonably possible.

Need Assistance?

If you have any questions about your order, shipping, or delivery, our customer support team is happy to assist.

Kate's Brisbane Boutique

Email: info@katesbrisbaneboutique.com

We aim to respond to customer enquiries within 24 hours, Monday to Saturday.