Return & Refund Policy

Effective Date: October 2026

At Kate's Brisbane Boutique, we want you to feel confident every time you shop with us. If your purchase isn't quite right, we're committed to making the return and refund process as clear, straightforward, and convenient as possible.

We proudly serve customers throughout Australia and aim to provide a smooth shopping experience from placing your order through to after-sales support.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unworn and unused

  • Remain in its original condition

  • Have all original tags and packaging where applicable

  • Not have been washed, damaged, modified, or altered

We do not charge restocking fees for eligible returns.

The following items are generally not eligible for return:

  • Intimate apparel and swimwear for hygiene reasons

  • Items marked as Final Sale

  • Gift cards

Nothing in this policy is intended to limit any rights you may have under applicable Australian consumer law.

2. How to Request a Return

Step 1 — Contact Us

Before sending anything back, please contact our support team at:

info@katesbrisbaneboutique.com

Please provide:

  • Your order number

  • Your full name

  • The item you would like to return

  • The reason for your return

Once we have reviewed your request, we will provide you with the relevant return instructions and return address.

Step 2 — Send Your Return

Carefully package the item and, where possible, use the original packaging.

Send the parcel to the return address provided by our support team.

For your protection, we strongly recommend using a tracked shipping service and keeping your tracking information until your return has been completed.

Step 3 — Return Inspection & Refund

Once your return has arrived, our team will inspect the item to confirm that it meets the applicable return conditions.

If your return is approved, your refund will be processed to the original payment method within 7 business days.

3. Return Shipping Costs

Unless an item is faulty, damaged, or incorrect, the cost of returning an item is generally the responsibility of the customer.

Please keep your postage receipt and tracking information until your return has been successfully processed.

Kate's Brisbane Boutique cannot be responsible for parcels that are lost or damaged while being returned to us when the customer has arranged the return shipping.

4. Exchanges

If you would prefer a different size or colour, please mention this when contacting our support team about your return.

Where the requested item is available, we will do our best to arrange an exchange.

If the requested item is unavailable, we may instead process a refund in accordance with this policy.

5. Refunds

Once your returned item has been received and approved, we will process the applicable refund to your original payment method within 7 business days.

After the refund has been issued, your bank or payment provider may require an additional 3–5 business days for the funds to appear in your account.

The exact timing can vary depending on your payment provider.

6. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us within 7 days of receiving your order.

Email:

info@katesbrisbaneboutique.com

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photographs showing the item and the problem

After reviewing the information, we will work with you to determine the appropriate solution. Where the issue is confirmed to be our responsibility, we may arrange a replacement or refund without additional return costs to you, where applicable.

7. Order Changes & Cancellations

Orders may begin processing shortly after they are placed.

You may contact us within 24 hours of placing your order if you would like to:

  • Request cancellation of your order

  • Request a change to your shipping address

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been dispatched, we may no longer be able to make changes or guarantee cancellation.

8. Our Fulfilment Network

To offer a carefully selected range of products at competitive prices, Kate's Brisbane Boutique works with trusted manufacturing and fulfilment partners.

Depending on product availability, an order may be prepared and dispatched from an international fulfilment centre before being handed over to a trusted shipping provider for delivery within Australia.

Orders are checked before dispatch to help ensure that products meet our applicable quality standards.

9. Lost or Delayed Packages

If your parcel appears to be lost or has been significantly delayed, please contact us at:

info@katesbrisbaneboutique.com

We will review the available tracking information and, where appropriate, work with the relevant shipping provider to investigate the shipment.

Depending on the circumstances and applicable consumer rights, we may arrange a replacement or refund where appropriate.

10. Australian Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace any rights or remedies that you may have under applicable Australian consumer protection legislation.

Customers in Australia may have rights under the Australian Consumer Law (ACL), including consumer guarantees that apply to eligible goods and services.

If a product does not meet the applicable consumer guarantees, you may be entitled to a remedy depending on the circumstances.

This policy should therefore be read together with your rights under applicable Australian law.

11. Contact Us

If you have any questions about your order, return, exchange, or refund, our customer support team is happy to assist.

Kate's Brisbane Boutique

Email: info@katesbrisbaneboutique.com

We aim to respond to customer enquiries within 24 hours, Monday to Saturday.