Terms & Conditions

Effective Date: October 2026

Welcome to Kate's Brisbane Boutique. By accessing our website, browsing our products, or placing an order, you agree to the Terms & Conditions outlined below.

These Terms & Conditions are intended to provide a clear and transparent shopping experience while preserving your rights under applicable Australian consumer protection laws.

1. About Kate's Brisbane Boutique

Trading Name: Kate's Brisbane Boutique

Email: info@katesbrisbaneboutique.com

ABN: Available Upon Request

Kate's Brisbane Boutique is an online retailer offering a carefully selected range of products to customers throughout Australia.

To provide our customers with a broad product selection at competitive prices, we may work with trusted manufacturing, fulfilment, and logistics partners.

2. Acceptance of These Terms

By accessing or using our website or placing an order, you confirm that you have read, understood, and accepted these Terms & Conditions.

If you do not agree with these terms, please do not use our website or place an order.

Nothing in these Terms & Conditions is intended to exclude, restrict, or limit any rights or remedies you may have under applicable Australian consumer protection laws.

3. Products & Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate and up to date.

However, please be aware that:

  • Colours may appear slightly different depending on your screen or device.

  • Product images may differ slightly from the actual product.

  • Minor variations in appearance, measurements, or materials may occur.

  • Product availability may change without notice.

  • We may update product descriptions, specifications, or pricing from time to time.

We do our best to ensure that the information displayed on our website is accurate, but we cannot guarantee that every detail will always be completely error-free.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products at the displayed price.

Your order is considered accepted once payment has been successfully processed and you receive an order confirmation.

You will normally receive an email confirming your purchase and providing relevant order details.

You may contact us within 24 hours of placing your order if you wish to request a cancellation.

Please note that orders may enter processing shortly after purchase. Once processing or dispatch has begun, cancellation or changes may no longer be possible.

5. Pricing & Payment

All prices displayed on our website are shown in Australian Dollars (AUD) unless otherwise stated.

  • GST will be included where applicable.

  • Payments are processed securely through our approved payment providers.

  • We accept the payment methods displayed during checkout.

  • Prices may be changed or updated at any time.

  • Any price change made after your order has been confirmed will not affect the price of that confirmed order.

If an obvious pricing or listing error occurs on our website, we reserve the right to contact you to discuss the error and the available options before processing the affected order.

6. Shipping & Fulfilment

We currently deliver orders throughout Australia.

Processing Time

1–2 Business Days

Shipping Time

7–12 Business Days

Estimated Total Delivery

8–14 Business Days

Once your order has been dispatched, tracking information will normally be provided by email.

To provide a wider selection of products while maintaining competitive pricing, Kate's Brisbane Boutique may work with trusted international manufacturing and fulfilment partners.

Depending on product availability, an order may be dispatched from an international fulfilment centre before being transferred to a trusted shipping provider for final delivery within Australia.

Although we aim to deliver orders within the estimated timeframe, delivery times can occasionally be affected by circumstances outside our control, including:

  • Public holidays

  • Severe weather

  • High shipping volumes

  • Carrier delays

  • Transportation disruptions

  • Remote or regional delivery locations

If your order has not arrived within 30 business days, please contact us so that we can review the shipment and work with the relevant delivery provider to investigate the delay.

Where appropriate and required under applicable law, we will arrange a suitable remedy.

7. Returns & Refunds

Eligible products may generally be returned within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

Returned items should:

  • Be unworn and unused

  • Remain in their original condition

  • Include original tags where applicable

  • Include original packaging where reasonably possible

To request a return, please contact:

info@katesbrisbaneboutique.com

Unless an item is faulty, damaged, incorrect, or otherwise covered by applicable consumer guarantees, return shipping costs may be the responsibility of the customer.

Approved refunds will be issued to the original payment method after the returned product has been received and assessed.

For complete information, please refer to our Return & Refund Policy.

8. Faulty, Damaged or Incorrect Products

If your order arrives damaged, faulty, or substantially different from what was described, please contact us as soon as reasonably possible.

We may ask you to provide:

  • Your order number

  • A description of the issue

  • Photographs showing the product and the problem

Where a product does not meet applicable consumer guarantees, we will provide an appropriate remedy in accordance with Australian consumer law.

Depending on the circumstances, this may include a repair, replacement, refund, or another remedy available under the law.

9. Australian Consumer Rights

Nothing in these Terms & Conditions is intended to exclude, restrict, or replace your rights under applicable Australian law.

Customers in Australia may have rights under the Australian Consumer Law (ACL), including consumer guarantees that apply to eligible goods and services.

Where a consumer guarantee applies and a product does not meet that guarantee, you may be entitled to a remedy depending on the circumstances.

These statutory rights apply regardless of any additional policies or terms provided by us.

10. Privacy

We take the privacy of our customers seriously.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable Australian privacy legislation.

We do not sell your personal information to third parties.

For more information about how we collect, use, and protect personal information, please review our Privacy Policy.

11. Complaints & Customer Support

If you have a question, concern, or complaint regarding an order or our services, please contact our customer support team.

Email: info@katesbrisbaneboutique.com

We aim to acknowledge customer enquiries within 48 hours and will make reasonable efforts to provide a response as quickly as possible.

We encourage customers to contact us first so that we have an opportunity to investigate and resolve any issue.

12. Governing Law

These Terms & Conditions are governed by the applicable laws of Australia.

Nothing in this section is intended to exclude or limit any mandatory consumer rights or protections that apply to you under Australian law.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When changes are made, the updated version will be published on this page along with the revised effective date.

Your continued use of our website after an updated version has been published constitutes your acceptance of the revised Terms & Conditions, to the extent permitted by law.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Kate's Brisbane Boutique

Email: info@katesbrisbaneboutique.com

We are happy to assist with questions regarding our products, orders, shipping, returns, or other aspects of your shopping experience.